Glenwood Village Tire

Nate Lewin 6 months ago

I cannot say enough good things about Glenwood Village Tire Pros. From start to finish, every single person on their team has been incredibly helpful, caring and communicative. What truly sets them apart is their honesty and integrity - even for new customers they had never met before. It's clear this comes from the top, with owners and management leading by example. When my son brought his vehicle in for what we thought was a small issue, they could have easily charged us $3,000 for a repair on what turned out to be a much bigger problem than we realised, but they chose not to because it simply wasn't in his best interest. Instead, they guided us toward an alternative option that worked for us. How many businesses would do that? Their communication is outstanding, and it's clear they genuinely care about their customers as people, not just as transactions. They went the extra mile and have continued to do so. If you're looking for tires or a mechanic you can truly trust, look no further. Glenwood Village Tire Pros has earned a customer for life.

Megan Markwardt a year ago

Extremely disappointed with my experience here. I called ahead to ask for pricing on an oil change and tire rotation, gave the year, make, and model of my car, and was quoted $60. That seemed low, so I double-checked what was included and was clear about what I needed. I made an appointment based on that quote. When I showed up for my scheduled appointment, they initially told me they couldn’t fit me in due to a staffing issue and asked me to come back another day. I explained I had an appointment and needed the work done today. They reluctantly agreed to “squeeze me in,” acting like they were doing me a favor. An hour later, I go to pay and am told my total is $205. I was shocked. I reminded them I had been quoted $60 for the services I asked about. They ended up taking $60 off the total, but still blamed me for not knowing the cost of full synthetic oil, despite the fact that I asked for pricing based on my specific vehicle. Unprofessional, misleading, and untrustworthy. I won’t be returning and I do not recommend this place.

Laura Mathis a year ago

I was visiting from Georgia and when I arrived in Raleigh I had a mishap with tire that made it unrepairable. I called them at 4:30 on a Friday, asked them if they had or could get my brand of tire and they didn't hesitate to help and made it happen. I went the next morning, on Saturday and I was in and out within 45 minutes. They were very helpful in a stressful situation (my husband was not with me on this trip) and didn't hesitate to help find the tire I needed to match the others. The pricing was also within my budget. I highly recommend them! Great job!!

Dale Shirley a year ago

I’m an independent auto repair shop owner near Pittsburgh, Pa. I was traveling through the area when I picked up a bolt stuck in my LR tire. I chose Glennwood Village tire Pros because I could see he was an independent repair shop. When I pulled in and told him what happened he sent one of his techs out to look at it. Before I knew it he had it off the car and was repairing it. He had the tire repaired and we were on our way in about 30 min. Wade did the job very well and was well trained on the correct way to patch a tire. That area of Raleigh is very lucky to still have people that care and do the job right. Thanks again. Keep it up!

Elizabeth Pipher 2 years ago

I grew up using this service station and my folks who still live close use it all the time and love Bryan and his team. Today I popped a tire going to visit my parents and pulled in to the station in the rain with 3 kids. They were slammed but said they’d fit me in. They made sure I had someone to come get me since it wouldn’t be fixed right away. Always excellent customer service. I got a call back 2 hours later that my car was ready to go, fixed at a reasonable price. This place is the same as it was in 1998 when we started coming here - reliable and trustworthy.